Walmart's Data Culture Learning Programs
With the aim to enrich customer experience through the power of data, Walmart necessitates a strong data culture where associates use data responsibly to build trust and enhance decision-making across the company.
Solutions
Provide full-support data literacy initiative, tailored by the Data Culture and Literacy Team through persona-based learning paths, to align individual growth with Walmart’s vision of a data-driven future, enable cross-functional collaboration, and promote fair and ethical use of data.
Methodology
Conduct thorough learner analyses to develop accurate personas, utilizing research, survey, interview and focus groups to understand learners' prior knowledge of data literacy, educational and ability levels, interests, demographics, and preferred delivery methods. Periodically check progress to adjust personas as needed.
Introduction to Persona-Based Learning
A data persona represents a hypothetical learner profile, crafted from the characteristic of real target audiences at various level of data interaction. The goal for a data persona is to identify suitable leaning resources that enhance their data skills for everyday work.
Data Consumers
Learning Goal: Interpret data management methodologies and tools
Data Managers
Connect various data points, fill knowledge gaps, apply ethical data usage, and support informed decision-making
.png)
Data Producers
Develop robust data structures, stay abreast of technological advancements like AI and machine learning, and enhance data models through collaboration
SWOT Analysis
Strength
-
Persona-based learning enables customized learning
-
DataPedia serves as the primary resource library
-
‘Data Literacy Month’ Summit & workshops enable collaboration
Opportunity
-
DataPedia & LMS synergy
-
Evaluation & feedback enhancement
-
Resource expansion
-
Accessibility
-
Multilingual learning program
-
Weakness
-
Persona-based training
-
Over-Specifying
-
Over-Generalizing
-
Threat
-
Learner complexity
-
Create effortless learning experience (UX)
-
-
Challenge of constructing an effective Incentive System
Executive Plan
01.
Analyze
-
Conduct learner analysis
-
Conduct need analysis
-
Review existing learning programs
02.
-
Design
-
Design learning programs
-
Survey
-
Stakeholder Collaboration
-
Communication plans
-
-
Diversify learning formats
03.
Develop
01.
Analyze
-
Conduct learner analysis
-
Conduct need analysis
-
Review existing learning programs
02.
-
Design
-
Design learning programs
-
Survey
-
Stakeholder Collaboration
-
Communication plans
-
-
Diversify learning formats
03.
Develop
-
Training materials
-
Communication materials
-
SME engagement
04.
Analyze
-
Good documentation practices
-
Use universal document format
05.
-
eLearning assessment
-
In-person training assessment
-
Regular check in with stakeholders
Strategic Outlook
Data Literacy and Ethical Use
Walmart is dedicated to enhancing data literacy, enabling informed decision-making and better customer experiences, while committing to the ethical and responsible use of data.
Cross-Functional Systems and Policy Adherence
The company fosters cross-functional collaboration for a seamless data management system, ensuring associates are knowledgeable about and adhere to relevant policies, with business leaders actively involved in policy application.
Alignment with ESG Goals
Associate compliance with data policies is critical, reflecting Walmart’s ESG commitment to trust, integrity, and excellence in technology and data usage.